Meet Ami, your new energy assistant.
Time to learn how your new advanced meter will help power life the way you want to live it.
Click around the meter to discover what makes it advanced.
You can access your energy usage data anytime via your online account. No more waiting until your bill arrives.
Upgrading meters is the first step toward modernizing and building a smarter energy future for you.
Energy usage is displayed in 15-minute increments on your online Entergy account, which can help you better manage energy consumption.
Share your address, exactly as on your Entergy bill, to find out when you should expect your meter.
Entergy New Orleans is rolling out a new digital, advanced metering and communications system. The new meters are “advanced” because they record usage in 15-minute increments and can communicate with us on a two way-basis via a new secure wireless communication network.
The majority of utilities across the United States have installed advanced meters. Advanced meters will provide a number of future benefits, including new online tools to help you better manage your energy usage and potentially save money on your energy bills, improved customer service due to better usage information, quicker and more accurate detection of outages, reduced costs due to the elimination of on-site meter reading, faster detection of electricity theft, and faster connection and disconnection of service.
Entergy New Orleans is committed to continuous improvement of its systems and services, and the introduction of advanced meters is the first step toward modernizing and building a smarter energy future for you, our customer. We have studied the costs and benefits of advanced metering. We believe this system will reduce some of our current meter reading and operational costs, benefits that will be delivered to offset some of the costs of this investment. This system will allow us to provide you with new optional products and services that will further enable you to potentially reduce your monthly bill and manage energy usage more efficiently.
For Entergy New Orleans gas customers, we will be adding a smart module to the existing meter to help enable two-way connectivity. Older gas meters incompatible with the smart modules have begun to be replaced with more modern and compatible meters. The functionality will be similar to the advanced electric meter, with gas usage displayed in one-hour intervals and updated several times daily.
The SmartView pilot program in New Orleans ended in 2012, and associated information and tools are not currently being maintained. Installation of advanced meters began in February 2019 with expected completion in New Orleans by the end of 2020. All customers will be notified prior to receiving their meter via multiple communications methods and will receive reminder notifications as well. Once your meter is installed, we’ll let you know when to access your new online energy management tools accessible via your online Entergy account. Depending upon where you are in the order of installations in your area, accessing the online usage information may range from a few weeks to months.
There is a low cost to recover what we incur in preparation for upgrading to the advanced metering infrastructure, including the communication system. The savings in our operational costs will be used to offset some of the new system costs. Over time, we believe the potential benefits will far outweigh the overall costs of meter deployment. We will be providing you with new optional programs and services that help put more control in your hands to better manage and reduce your monthly electric usage.
Yes. Transitioning to advanced meters is a multi-year effort, but it’s the foundation of grid modernization. All homes and businesses in Entergy service areas will benefit from advanced meters.
The choice is 100% up to you if you are a residential customer. If for some reason you do not want an advanced meter, you have the opportunity to “opt-out.” Customers who choose to opt-out will incur a one-time fee that depends on when we receive your request to opt out. As approved by the New Orleans City Council, if you choose to opt out before we install your advanced meter, you will incur a one-time fee of $131.94. If you choose to opt-out after the advanced meter has already been installed, you will incur a onetime fee of $146.96. One-time fees cover administrative costs, a meter inspection and test, and related costs. There is a City Council-approved additional fee of $12.42 per month, which is intended to cover the costs of reading the meter manually each month. Because non-advanced meters do not capture and transmit usage information, customers that opt-out will not have access to their detailed energy usage data or be able to participate in some future opportunities that might be helpful in further managing their electric bill (for example, prepay service).
Customer satisfaction is our utmost priority. We believe that advanced meters will offer tremendous benefits to our customers; however, should you have further questions, we are happy to answer them. Please call us at 1-800-ENTERGY (1-800-368-3749).
Installation of the meters began in 2019 with expected completion in New Orleans by the end of 2020. You will receive more information approximately three months before your meter is installed. You can also search for your installation date range by clicking the MY METER STATUS button on this website. The schedule is subject to change over the course of our multi-year deployment.
Prior to the new meter being installed, you will receive a notification from Entergy New Orleans letting you know when the upgrade will take place. The actual installation process should take about 15 minutes, but may result in a momentary loss of power. Before beginning, the installer will knock on your door so you can be prepared for any brief electric outage. Should you have any concerns about the upgrade or loss of power, please let the installer know when he or she arrives. If there is no one at the premises, the installer will follow our current meter exchange process and simply upgrade the meter. If the installer cannot gain access to the meter, a door hanger will be left with more information about how to schedule the upgrade. Entergy is working with contractors to install advanced meters. Contractors will have a badged I.D., uniform and automobile cling displaying the Entergy logo.
If your residence has multiple units, instead of knocking on each door we may directly notify the building or property manager once onsite. It will depend on how large the building. The actual installation process for each meter should still take about 15 minutes and may result in a momentary loss of power to your unit. If there is no one at the premises, the installer will follow our current meter exchange process and simply upgrade the meters. A door hanger will be left with the building or property manager upon successful installations. If the installer cannot gain access to the meters, a door hanger will also be left with the building or property manager with information about how to schedule the exchanges.
Once your meter is installed, we’ll let you know when to access your online energy management tools accessible via your online Entergy account. Depending upon where you are in the order of installations in your area, accessing the online usage information may range from a few weeks to months. Expect to see a note on your bill, following your meter exchange that confirms the upgrade.
The upgrade to your advanced meter is the same as when we exchange any meters. If you are registered with Entergy’s Life Support Identity Program, then the installer will not exchange your meter without first speaking with you. If you are currently not registered with this program please call 1-800-ENTERGY.
The majority of homes and businesses in the United States currently have advanced meters. They operate by using radio frequency similar to many common devices such as mobile phones and appliances around the home, but at a significantly lower level. Many electronic devices, including televisions, microwaves and baby monitors, use radio frequency technology.
All meters are rigorously tested to ensure that there is a smooth and accurate transition. This upgrade to advanced meters brings new equipment that offers accurate readings of energy use and helps improve outage detection to restore power faster.
Once your advanced meter is initially installed, Entergy will continue to manually read energy usage for a period of time, while also conducting automated readings collected from the new advanced meter. This period of time allows us to ensure the communications network and meters in your area are fully installed and working properly together. We’ll be monitoring these energy usage readings as an additional step, but this is temporary. In the long-term, there will be little need for a meter reader to come to your home. Instead, this will be an automated process where we will bill according to your reported energy usage. You may receive a visit on occasion from a field employee to test or maintain equipment.
As we begin the deployment of advanced meters, the company will adapt to new business processes and procedures. At the end of meter deployment, the majority of the meter reading and meter services functions will be automated. However, the long lead time for the project creates opportunities for employees to apply for other roles within Entergy, including some that will be created as a result of the advanced meter deployment.
Advanced meters will enable Entergy to remotely turn service on and off at customers’ premises, making moving in and out of homes easier and more convenient. This function also can be used to handle accounts with unresolved payment issues, following the consumer protection regulations that are currently in place for residential service.
No. Advanced meters function much like current meters. They read energy use, but cannot do anything to interfere with how you use energy in your home. Advanced meters are designed to provide you with more timely usage information so that you can make necessary adjustments to reduce consumption.
Entergy New Orleans will be replacing all existing meters including digital, bi-directional net meters for customers with rooftop solar systems. You do not have to do anything differently to prepare for your meter upgrade if you are a net metering customer or if you have a generator installed.
The existing meters used for customers with solar panels do not perform the same functions as advanced meters. For example, existing net meters are not equipped with two-way communication capabilities, require manual reading, and do not provide detailed usage data. With the meter upgrade, this will change.
There are no changes with advanced meters that will affect billing for net metering, or otherwise impact the operation of a customer’s solar system. Once your meter is installed, you’ll soon have access to detailed usage data and new tools that will create additional opportunities for you to save on your bills.
By communicating with advanced meters remotely, Entergy can determine if power is on or off without sending trucks to the field. This level of precision lets us respond to outages more effectively than ever before. During a storm, data sourced from advanced meters will help us visualize, analyze and efficiently manage repairs, reducing outage times while quickly and accurately verifying service restoration.
The majority of utilities across the United States have installed advanced meters.
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